TY  - BOOK
AU  - Carnegie, Dale
TI  - The Five Essential People Skills : How to Assert Yourself, Listen to Others, and Resolve Conflicts; GSC001822
SN  - 1847377645
U1  - 658.4092 
PY  - 2009///
PB  - Simon & Schuster, Great Britain
KW  - Assertiveness, Effective
KW  - Assertive Rapport Building
KW  - Assertive Conflict Management
KW  - Conflict Resolution
KW  - Human Relations and Personal Development
KW  - People Skills
ER  -